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Subscriptions

When a buyer signs a deal that has payment collection enabled, they will be required to provide a payment method and a subscription will be automatically created during signature.

Buyers are able to toggle between credit card and direct debit payments. Payment will be collected for the first billing period. If calendar billing is enabled, charges will be prorated for the remainder of the period.

Signature will not be captured if payment fails when using a credit card.

When using direct debit, payments take 3-5 days to fully settle. The deal will be marked as signed at the time when the buyer confirms the subscription. Signature will not be revoked if the payment later unexpectedly fails to settle.

Limitations​

  • Deals must use monthly billing.
  • The contract period and contract duration terms must be present.
  • Contracts may not begin in the past.
  • Contracts may not have any ramping. All line items must occur for the entire contract duration or be a one-time fee billed at contract start.
  • Payment is not supported with Docusign. Deals must be signed via RevOps native eSignature.
  • Direct Debit must be enabled for all customers.